Getting EXJADE

If you are being treated with EXJADE® (deferasirox) Tablets for Oral Suspension, the EPASS™ (EXJADE Patient Assistance and Support Services) system will help ensure that you receive your prescription at home or the location of choice (for example, your doctor's office), and also make sure that you get your refills on time. Plus, when you enroll in the Health Education Program, you can receive information from Novartis that may help you or a loved one stay healthy and informed.

Join EPASS today in four easy steps:


STEP 1: Enroll in the system

In order to complete this step:

  • Download your EPASS application form.
  • Type or write all of your personal insurance information into the form.
  • Bring the completed form to your doctor's office.

STEP 2: Review your benefits and confirm

Once your prescription and insurance coverage have been verified:

You will get a phone call to:

  • Review your healthcare benefits
  • Collect copayment, if required
  • Confirm the delivery date of your prescription

STEP 3: Get your prescription

Your prescription will be shipped to your home or location of choice via overnight delivery.*

You will receive a call within a few days of shipment to confirm receipt of your prescription and answer any questions.

STEP 4: Get your refills

You will be contacted before your prescription is about to run out to confirm the details of refilling your prescription.

*Shipments to Alaska and Hawaii will be sent via second-day delivery.

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Learn About EXJADE

EXJADE is the once-daily oral treatment for chronic iron overload due to blood transfusions (transfusional hemosiderosis) in patients 2 years of age and older.

Further studies are being performed to determine the long-term benefits and risks of EXJADE.

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EXJADE is indicated for the treatment of chronic iron overload due to blood transfusions (transfusional hemosiderosis) in patients 2 years and older.

Further studies are being performed to determine the long-term benefits and risks of EXJADE.

Important safety information about EXJADE

People who are allergic to EXJADE or any ingredient of EXJADE should not take EXJADE.

Before you start EXJADE, your doctor will give you blood tests, because EXJADE may affect your kidneys, liver, or blood. The blood tests will be performed every month to check your kidney and liver function, your serum ferritin levels, and your blood count. If you are at increased risk of complications because you have a pre-existing kidney condition, are elderly, have multiple medical conditions, or are taking medicine that affects your kidneys, your doctor will give you a blood test every week for the first month you are taking EXJADE or if your dose has changed, and then every month after that. Your doctor may also collect urine samples monthly.

Some patients developed severe kidney problems, in some cases fatal, while on EXJADE. Most of the fatalities occurred in patients who were very ill because of their disease. There may be increased risk of complications for patients who already have a kidney condition, are elderly, have multiple medical conditions, or take medicine that affects kidney function.

Some patients developed severe liver problems, in some cases fatal, while on EXJADE. Many of these patients were greater than 55 years of age and/or had multiple medical conditions already affecting their liver.

Some patients developed blood disorders, in some cases fatal, while on EXJADE therapy, but it is not known whether this was a result of EXJADE therapy or other causes, as most of these patients already had diseases affecting their blood.

Serious allergic reactions (which include swelling of the throat) have been reported in patients taking EXJADE, usually within the first month of treatment. If reactions are severe, stop taking EXJADE and contact your doctor immediately.

You may also receive a hearing or vision test prior to receiving EXJADE and yearly thereafter. Your dose of EXJADE may be changed if needed based on the results of these tests.

Should you develop swelling of the throat, a severe rash, or any hearing problems or vision disturbances, please contact your doctor.

EXJADE should be taken once daily on an empty stomach, at least 30 minutes prior to food, preferably at the same time every day.

EXJADE should not be chewed or swallowed whole, and should not be taken at the same time as aluminum-containing antacids (for example, Maalox®).

The most commonly reported side effects related to EXJADE in clinical trials were mainly nausea, vomiting, diarrhea, stomach pain, fever, cough, headache, increases in kidney lab values, and skin rash. These side effects were mild to moderate in severity. If you experience diarrhea or vomiting you should ensure that you continue to drink fluids.

Please see the full prescribing information.